Betting, checked against the GCG registerContact
Contact OK Ghana
The quickest way to reach the OK Ghana editorial team is the form on this page. We read every message and reply to corrections and operator complaints first.
By OK Ghana editorial teamChecked How we check
Write to us
Contact form
What to write about
- Corrections. If a fact on our site is wrong or out of date, tell us the page and, if you can, a link to the source (the GCG register, an operator help page, a MoMo page). We check and fix it.
- Problems with an operator we cover. For example a MoMo withdrawal that has not arrived, a KYC request that never ends, or a term that was applied in a way you think is unfair. Tell us the operator, the dates and the amounts in GHS, but never your password or MoMo PIN. We cannot promise a result, but repeated problems go into the operator's file.
- Partnership. Operators on the GCG register can write about partner links. A deal never buys a better letter or removes a minus; see the affiliate disclosure.
For now the form above is the only channel: we reply to the email address you give in it.
What we cannot do
- We are not a betting operator. We do not hold accounts or money.
- We cannot refund bets, reverse a deposit, unlock or close your account. Only the operator can do that, so contact its support first.
- We cannot act for you with the regulator. For a complaint about a licensed operator, you can also contact the Gaming Commission of Ghana; the numbers are on our responsible gaming page.
What we do with the details you send is explained in our privacy notice.
Questions people ask
How quickly will you reply?
We aim to answer corrections and operator complaints within a few working days. Partnership messages may take longer.
Should I send screenshots of my account?
Only if we ask, and cover your password, PIN and full ID number first. A description with dates and amounts is usually enough to start.
Can you help me get paid by an operator that is not on the GCG register?
We do not cover unlicensed operators, so we cannot help with them. You can tell the Gaming Commission of Ghana about an operator you believe is working without a licence.